OUR POLICY

QUESTIONS?
We got you! Shoot an email to hello@subsurface.tv.

SUSTAINABILITY:
We take the health of our Earth seriously, and we hope you do too! Our contemporary pieces are ethically and sustainably produced in California. We source all materials from vendors that adhere to our beliefs and practices. We produce on a Made To Order basis, and do not comply with mass or over-production. Our packaging is biodegradable and reusable. Any questions or comments regarding sustainable practices, please email us at hello@subsurface.tv.

SHIPPING:
All items ship within 3-5 business days unless stated otherwise. International shipments typically take 1-3 weeks to arrive.

Subsurface assumes no responsibility for packages that are lost or stolen. 

INTERNATIONAL SHIPPING:
We ship worldwide! 

Duties and taxes are not included in the total at checkout. They are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country.

Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. On rare occasions, customs agents may delay the delivery of, open, and/or examine the contents of packages at their discretion.

For more information on customs fees and procedures, please contact your local customs office.

RETURNS:
All sales are final.

FIT & SIZING:
We take extra care when sizing our items, so please take notice before purchases are made. 

Feel free to request additional photos or measurements by shooting an email to hello@subsurface.tv.

HAND-DYED JUMPSUIT CARE:
To keep jumpsuit color intact, dry-clean only. As with most hand-dyed items, washing will fade the color. 

PRIVACY POLICY:
Children
Our site is not intended for individuals under the age of 18. If you are under 18, you may only use the site under the supervision of a parent or guardian. We do not collect or maintain information from anyone known to be under the age of 18, and no part of this website is designed to attract anyone under the age of 18. We do not sell products or services intended for purchase by children. If we discover or are otherwise notified that we have received any such information from a child in violation of this policy, we will delete that information.

Data Retention
We only retain Personal Data collected from Users for as long as the User’s account is active or otherwise for a limited period of time as long as we need it to fulfill the purposes for which we have initially collected it, unless otherwise required by law. We will retain and use information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Use of Your Personal Information
If you do choose to provide your personal information, we will not willingly share your information with companies outside our organization, except as described in this Privacy Policy. You may at times receive communications from us related to products and services that we believe might interest you. While we believe these services may enhance your time spent at the Sites, you will at all times have the option and ability to opt out from receiving these communications by specifically choosing to do so via a link which will be provided within emails that we send to you. We may disclose total aggregated user statistics in order to describe my services to potential advertisers, other third parties, affiliate companies, and for other lawful purposes.

The information we gather from you may be used in several ways, either now or in the future, to gain a better understanding of www.subsurface.tv users and their usage pattern as a whole, for site administration and troubleshooting, to process transactions, contest entries and other matters you initiate, to identify preferences in content and advertising, to target editorial, advertising or other content (such as promotions, special offers or other content) we think might be of interest to you. We may also use information we gather from you to communicate changes and improvements to my website or any registration you have made.

You have the right to request access to the information we have for you. You can do this by contacting us at hello@subsurface.tv. We will make sure to provide you with a copy of the data we process about you in order to comply with your request, we may ask you to verify your identity. We will fulfill your request by sending your copy electronically, unless the request specifies a different method. If you believe that the information we have about it is incorrect, or if you wish to remove your private information (such as an email address provided in an opt-in), you may contact us at hello@subsurface.tv. Any data that is no longer needed for the purposes specified herein will be deleted.

We do not give away, sell, rent or lease any users’ personally identifiable information to any merchant, advertiser or web publisher. However, non-personally identifiable user information (such as usage pattern, browser type and your computer) may be shared with third party businesses or advertisers with which we have a business or contractual relationship. We reserve the right to disclose personal information when needed to comply with the law or a legal process, cooperate with investigations of purported unlawful activities, to identify persons violating the law, in connection with the sale of part or all of Subsurface Inc. or its affiliates assets.

Please keep in mind that if you disclose personally identifiable information in a public manner through the Sites, this information may be collected and used by others accessing those portions of the Sites. We do not monitor information you disclose on the Sites nor do we accept any liability associated with your voluntary disclosure of the same.

You are responsible for reviewing the privacy statements and policies of other websites you choose to link to or from the Sites, so that you may understand how those sites collect, use and store your information. We are not responsible for the privacy statements, policies or content of any other websites. Websites containing co-branding (referencing my name and a third party’s name) contain content delivered by the third party and not me.

Notice of Privacy Rights to California Residents
California law requires that we provide you with a summary of your privacy rights under the California Online Privacy Protection Act (the “Act”) and the California Business and Professions Code. As required by the Act, we will provide you with the categories of personally identifiable information that we collect through this website and the categories of third party persons or entities with whom such personally identifiable information may be shared for direct marketing purposes at your request. California law requires us to inform you, at your request: (1) the categories of personally identifiable information we collect and what third parties we share that information with; (2) the names and addresses of those third parties; and (3) examples of the products marketed by those companies. The Act further requires us to allow you to control who we can and cannot share that information with. To obtain this information, please send a request by email or standard mail to the address found below. When contacting us please indicate your name, address, email address, and what personally identifiable information you do not want me to share with third parties. Please allow thirty (30) days for a response. Also, please note that there is no charge for controlling the sharing of your personally identifiable information or requesting this notice.

Limitations
By using www.subsurface.tv you agree that we are not responsible for: (i) any disclosure of your personal information made by you to a third party through your use of the Sites; (ii) any disclosure of your personal information obtained illegally from me; or (iii) any accidental disclosure of your personal information made by us.

Policy Changes
We may modify this Privacy Policy from time to time. Any modifications will be effective immediately when we post them. We will take steps to notify users of any modifications, however, you are responsible for reviewing any modified terms. When we update my Policy, we will note the date of revisions at the top of the Policy. Your continued use of a Site following any changes means you accept and agree to any changes. For your convenience and future reference, the date of the Privacy Policy is included so that you can compare any different versions of the Privacy Policy to determine any changes made to the Privacy Policy.

Comments and Concerns
All other feedback, comments, requests for technical support and other communications relating to the Sites should be directed to: hello@subsurface.tv.